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Biohazard does not accept returns of merchandise, unless such merchandise is damaged or defective.
All damaged products or order discrepancies must be reported to Biohazard within two days of your receipt of the merchandise. If your product is damaged please see the details below on returning damaged merchandise.
Discounts provided by Biohazard may be revoked at any time at the sole discretion of Biohazard. Biohazard reserves the right to cancel any quantity discounts and may modify the discounted bill so that it reflects the full purchase price for items on the invoice that are not returned. (Biohazard reserves the right to cancel any quantity discounts and re-bill an order based on the actual volume of merchandise kept.)
Damaged Merchandise Upon receipt of your order please inspect all items carefully. If the box appears to be damaged, please have the delivery driver sign the packing slip or invoice, indicating the outer box was delivered damaged, and take photographs PRIOR to opening the package.
If the shipment packaging is exposed or severely damaged, you areREQUIREDto take a photograph of the exposed or severely damaged packaging along with the attached packing slip to make any return after the point of delivery.
Please be advised that once shipments have been accepted, all products contained in that shipment will be deemed to be satisfactory unless a product arrived in damaged condition and the product’s condition was not reasonably apparent prior to acceptance.
To initiate a return and refund for damaged items please contact our Customer Care team via email at email@example.com or Fax to 213-613-1968 within two days of your receipt of any damaged product.
All returns must be in new condition with original packaging and all accessories intact. No returns of used products or partial boxes can be made. Take photographs of the damaged product and email the photographs to firstname.lastname@example.org. Please identify the original order’s invoice and item number within the subject line of your email for reference during claims processing.
All returns must be accompanied by a “Return Authorization”. Upon approval of a return, Biohazard will issue a Return Authorization and provide for free return shipping of the damaged merchandise. Unauthorized returns will not be credited.
Please allow at least 5 business days to for the credit to be issued.