Dear Valued Customer,
As many of you are experiencing your own effects due to COVID-19, we too have been feeling an impact, specifically within our shipment of orders. Due to California’s Stay-At-Home/Shelter-In-Place, we are seeing a large influx of online orders. To help process everyone’s orders in a timely fashion, we have added more personnel to our warehouse and customer service teams.
However, there are other outside factors stemming from this that out of our control that has been contributing to the delays for the last 2 weeks. Our delivery service carriers are also experiencing a larger volume of orders to pick up in our surrounding areas, this has caused shipment delays since the carriers are unable to pick up all shipments until the following day or sometimes following week if it is a Friday.
Lastly, due to the unfortunate fire near our DTLA location, we will be experiencing delays in processing certain web orders. We are pending confirmation from authorities on when we can safely return to our facility. In the meantime, we only have access to select inventory on the web. It is difficult to know which items are Downtown until an order comes to the point of being processed. For those that have orders with product located at our DTLA facility, we will reach out to let you know. However, to ensure we do not cause further delays for any of our customers we will proceed with shipping all available items and ship the rest of your orders as we gain access to our other facility, at which point we will make you all aware.
We deeply apologize for the inconvenience this may cause you, but we want to reassure you that we are still processing whatever orders that we can. Our customer service team is here and ready to answer any questions or concerns you may have, and we are actively adding new processes to help offset any delays when possible. Your cooperation and understanding are deeply appreciated at this time, and we thank you for your continued business and patience with us as we navigate through this, together.
The Biohazard Inc Team
WE ARE NOW OFFERING WILL CALL FOR LOCAL PICK UPS!
ARE YOU LOCAL TO COMMERCE, CA 90040 AND NEED YOUR ORDER EXPEDITED?
IF YOU ANSWERED YES, WE WOULD LOVE TO HELP YOU SKIP SHIPPING TIMES AND GET YOUR ORDER PROCESSED FOR PICK UP!
IF YOU’RE INTERESTED:
- PLEASE CONTACT US VIA LIVE CHAT ON OUR SITE IN THE BOTTOM RIGHT-HAND CORNER OF YOUR SCREEN
- FOR IMMEDIATE ASSISTANCE CALL US AT (888)421-5942 AND SPEAK WITH OUR CUSTOMER SERVICE DEPARTMENT