What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, American Express, and Discover.
Once I have ordered, how long will it take before my order is dispatched?
Most orders placed by 11 a.m. PST Monday-Friday for in-stock items will be shipped the same day. (Subject to security check) Orders placed after 11:00 am PST on Friday will be processed the following business day (please be aware this may extend to 48 hours during the holiday season). 
Is your site encrypted to prevent credit card fraud?
Yes, shopping at Biohazard Inc is safe, secure and 100% guaranteed. Our SSL (secure socket layer) software is the industry standard for secure online transactions. We take great pride in ensuring our customers security so we use a 256 bit encryption to prevent any vulnerability.
Will I receive a confirmation email?
Yes. After you place your order, you will receive a confirmation email containing your order number and confirmation of items ordered. If you have not received this email, please contact us at (888) 421-5942 or email Support@BiohazardInc.com and we will provide you with your invoice number. 
I noticed an error on an order I just placed. How can I fix it? 
We can correct the error if we catch it quickly enough. Contact us immediately via email Support@BiohazardInc.com or call us at (888) 421-5942 Monday - Friday 8:00 a.m. to 5:00 p.m. PST. We will try to correct the mistake before your order ships.
How will my order be shipped?
We ship orders via UPS, FedEx or a comparable shipper of our choice. Free shipping is available on orders over $750). (Please note: Alaska, Hawaii and U.S. Territories are not eligible for free shipping)
Once your order is shipped, we automatically send you an email confirming that your order has been shipped and we include your tracking number.
Standard Delivery Times:
West Coast: 1-3 business days
Midwest: 3-5 business days
East Coast: 4-6 business days
Product Availability / Back Order Policy
Occasionally, unexpected shortages and manufacturers' out-of-stock conditions occur due to raw material shortages, unexpected inventory demands, etc.
If a product you order is out-of-stock, the rest of your order will be shipped without delay. The packing list you receive will show items not yet shipped. If you paid by credit card, you will not be charged for back-ordered items until the product is shipped. You may cancel a back-ordered item at any time before it ships.
What should I do if I receive my package and it is damaged?
Any order discrepancies must be reported within 48 hours of delivery. If your boxes appear to be opened, damaged, or tampered with in any way, you must keep the original boxes and contact us at (888) 421-5942 or email Support@BioHazardInc.com. If your order arrived in good condition but contains damages, shortages, or overages; please contact us at (888) 421-5942 or email Support@BioHazardInc.com.
What about the quality of the product?
Biohazard Inc. stands behind the quality of the products we sell as one of the leading smoke shop supply companies in the world. You can be confident that you are purchasing nothing but 100% top quality products.
Do you provide a catalog? 
Our catalog is available via download in the account screen of your profile. This is only available to those who have an approved account. 
Is it legal to sell all of your products in my city/state and are there restrictions?
Please check with your local city/state laws in order to determine this. 
Why do you need a Tax ID Number?
We are a wholesale company and require a Tax ID to sell any of our products at wholesale prices.
How do I sign up with Biohazard Inc.?
You can click here or call us at (888) 421-5942
How do I retrieve my password?
Click the “Log In” link located at the top right of this page, then click “Forgot Password.” Enter your email address and  your password will be emailed to you within 5 minutes.
What is the minimum order?
Our current minimum order threshold is currently $200 pre-tax. 
If you have any additional questions, please use the Contact Us page or call (888) 421-5942

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